Services for the Elderly & People with Disabilities | Westport
Services for the Elderly | Services for People with Disabilities

Services for the Elderly
Westport Door-to-Door (Elderly)
Introduction
Westport Door-to-Door transportation service is also available to seniors who are at least 65 years of age and wish to travel anywhere within the Town of Westport.
Becoming Eligible
Eligibility Process:
Before using this door-to-door service, you must complete the ADA Eligibility Certification Request form.  This form is used for all door-to-door services provided by the Norwalk Transit District.  Although it may seem that all portions are not applicable to the service for the elderly, it is important that you complete the entire form so we can provide you with the best possible service. Mail the completed form to the:
Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854
Download ADA Eligibility Form>>
Upon receipt of your completed form we will contact you to verify information provided if necessary.  You will then receive your identification card and a service description brochure in the mail. 
Fares
Fare tickets are valued at $2.50 individually or discounted at 10 tickets for $22.50. Westport Door-to-Door passengers pay one fare ticket for a one-way trip within Westport.
Purchasing Fare Tickets
Fare tickets must be purchased in advance as the drivers do not accept cash. Fare tickets must be given to the driver before boarding the vehicle. Transportation will not be provided without the proper fare ticket.
Fare tickets may be purchased in person or by mail at:
Norwalk Transit District
275 Wilson Avenue
Norwalk, Connecticut 06854
(make checks payable to Norwalk Transit District in the exact amount)
Or over the phone using a credit card (Visa or Mastercard).  Call (203) 299-5160 for more information.
For your convenience, fare tickets may also be purchased at the following locations in Westport:
Hudson United Bank
87 Post Road East
Westport Center for Senior Activities
21 Imperial Avenue

Human Services Department – Westport Town Hall
110 Myrtle Avenue

Using the Service
Reserve Your Ride
Call:
(203) 299-5180 (Voice)
(203) 299-5183 (TDD)
Monday through Friday, between 8 am and 5 pm, the day before your trip or earlier.
Trip Information
Tell the dispatcher the day you need service, your ID card number, your name, the pick-up and destination addresses, your appointment and return times, and if you have a personal attendant (person providing assistance) or will need special assistance.
Flexibility
The dispatcher does an excellent job, but it is inevitable that some trips will be more difficult to schedule at certain times. You will be most satisfied with our service if you can be flexible about your requests.
Getting Ready
Passengers should plan to be ready 10 minutes before their scheduled pick-up time and have their ID card and fare tickets in hand.
Driver Wait Times
To avoid delaying other passengers, drivers can only wait 5 minutes for passengers on all outgoing and return trips.
Delays
Traffic delays or other problems may sometimes result in an unavoidable late pick-up. Please wait at least 15 minutes after your scheduled pick-up time before calling us to inquire about your ride. We will make every effort to pick you up on time.
Trip Changes
Trip changes or requests for service cannot be made with the driver. All trip scheduling and destination changes must be made by calling the dispatcher prior to your trip.

Service Standards
Cancellations
You must notify us of your cancellation at least 2 hours before your scheduled pick-up time so that our vehicles will be free to serve other passengers. Cancellations not made in accordance with the above will be treated as a "no show".
Misuse of Service
The Norwalk Transit District reserves the right to deny service to passengers who chronically misuse the service. Passengers who have more than 3 "no shows" during a month may have their riding privileges suspended for one month. This rule will not apply to weather-related cancellations.
Ice and Snow
If at all possible, please keep your entry way and driveway clear of ice and snow. This will make it safer for our vehicles to get to you.
Courtesy
As a courtesy to others, smoking, eating or drinking on vehicles is prohibited at all times.
Tipping
Please help us by not offering tips to drivers as they cannot be accepted.

Trip Purpose
Certified passengers may use the door-to-door service to travel around Westport for any reason...medical, employment, education, shopping or social.

Passenger Assistance
Driver Assistance
The door-to-door transportation service has a diverse fleet of vehicles and drivers receive intensive training in defensive driving and sensitivity to the special needs of the elderly and persons with disabilities. However, they do not enter homes and do not go beyond the lobby of a building.
Personal Care Attendants
If you have a personal attendant/aide accompanying you on a trip, please let us know when reserving your ride. That person may ride for free. They must be picked up and dropped off at the same location as you and must be capable of providing any assistance you require. Companions may accompany you but must pay the appropriate fare ticket for the trip.
Shopping Bags/Carry-Ons
Please limit the number of shopping bags/ carry-ons to no more than four. Drivers will be happy to assist you with loading and unloading your packages to the door.
Safe Riding
For safe riding, passengers are required to use seatbelts. If you need assistance, ask the driver.
Service Days and Hours
Service is available Monday through Friday, 8 am to 6 pm.  Call (203) 299-5180 (Voice) / (203) 299-5183 (TDD) for more information.